Pricing & FAQ
An information portal.

TierDistanceVehicle ClassPriceSLA

Super User

5 KMBikeR 50.60On Demand

Super User

5 KMBikeR 31.62Same Day

Super User

5 KMBikeR 37.95After Hours

Super User

5 KMCarR 63.25On Demand

Super User

5 KMCarR 44.27Same Day

Super User

5 KMCarR 63.25After Hours

Super User

5 KMTruckR 442.75On Demand

Super User

5 KMTruckR 253.00Same Day

Super User

5 KMTruckR 316.25After Hours

Super User

10 KMBikeR 56.92On Demand

Super User

10 KMBikeR 37.95Same Day

Super User

10 KMBikeR 56.92After Hours

Super User

10 KMCarR 75.90On Demand

Super User

10 KMCarR 50.60Same Day

Super User

10 KMCarR 75.90After Hours

Super User

10 KMTruckR 442.75On Demand

Super User

10 KMTruckR 253.00Same Day

Super User

10 KMTruckR 316.25After Hours

Super User

20 KMBikeR 113.85On Demand

Super User

20 KMBikeR 44.27Same Day

Super User

20 KMBikeR 126.50After Hours

Super User

20 KMCarR 151.80On Demand

Super User

20 KMCarR 75.90Same Day

Super User

20 KMCarR 151.80After Hours

Super User

20 KMTruckR 442.75On Demand

Super User

20 KMTruckR 253.00Same Day

Super User

20 KMTruckR 316.25After Hours

Super User

30 KMBikeR 189.75On Demand

Super User

30 KMBikeR 44.27Same Day

Super User

30 KMBikeR 189.75After Hours

Super User

30 KMCarR 253.00On Demand

Super User

30 KMCarR 113.85Same Day

Super User

30 KMCarR 253.00After Hours

Super User

30 KMTruckR 442.75On Demand

Super User

30 KMTruckR 437.00Same Day

Super User

30 KMTruckR 316.25After Hours

Super User

40 KMCarR 354.20On Demand

Super User

40 KMCarR 151.80Same Day

Super User

40 KMCarR 354.20After Hours

Super User

40 KMTruckR 442.75On Demand

Super User

40 KMTruckR 437.00Same Day

Super User

40 KMTruckR 442.75After Hours

Super User

50 KMCarR 455.40On Demand

Super User

50 KMCarR 189.75Same Day

Super User

50 KMCarR 455.40After Hours

Super User

50 KMTruckR 569.25On Demand

Super User

50 KMTruckR 747.50Same Day

Super User

50 KMTruckR 569.25After Hours

Super User

60 KMCarR 556.60On Demand

Super User

60 KMCarR 303.60Same Day

Super User

60 KMCarR 556.60After Hours

Super User

60 KMTruckR 695.75On Demand

Super User

60 KMTruckR 747.50Same Day

Super User

60 KMTruckR 695.75After Hours

Super User

70 KMTruckR 822.25On Demand

Super User

70 KMTruckR 1035.00Same Day

Super User

70 KMTruckR 822.25After Hours

Super User

80 KMTruckR 948.75On Demand

Super User

80 KMTruckR 1150.00Same Day

Super User

80 KMTruckR 948.75After Hours

Super User

100 KMTruckR 1138.50On Demand

Super User

100 KMTruckR 1265.00Same Day

Super User

100 KMTruckR 1138.50After Hours

Frequently Asked Questions

I saw your pricing. What the heck is a tier?

The number of parcels you send per month determines the pricing tier that you fall into. There are four tiers. Casual - 0 to 49 parcels sent per month. Occasional - 50 to 499 parcels sent per month. Regular - 500 - 2999 parcels sent per month. Super User - 3000 parcels sent per month. The more you send, the less you spend.

What are service levels?

A service level is the particular delivery type that you've chosen. There are three. 1) On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. 2) After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. 3) Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

What are your operating hours?

WumDrop operates between 07h00 and 18h00 every weekday. Enterprise clients enjoy custom operational hours.

Where do you operate?

WumDrop operates in Cape Town, Stellenbosch, Pretoria, Johannesburg and Durban. Our operational area is expanding all the time.

What's the biggest thing I can send as an individual?

That depends on which vehicle type you choose when you place your order. Vehicles available to you are: motorbikes, sedans, and 1 ton flatbed bakkies. Make sure to apply common sense, and if you're unsure if your parcel will fit in the vehicle you've chosen, ask for help in our live chat. API integrated customers can automate vehicle choice by passing volumetric data to WumDrop.

What if I can't find my address on Google Maps?

Google Maps is a great mapping service. However, it isn’t 100% accurate all of the time. If you can’t find your address, reach out to us by clicking on the speech bubble below, and we’ll trouble shoot the issue together.

Are your vehicles branded?

In the interests of security, our bikes, scooters, cars and trucks aren’t branded.

Do I have to have a credit card?

WumDrop orders and discounted bundle purchases must be paid for using a valid South African cheque or credit card, or a valid virtual card from a service provider like VC Pay. Enterprise clients are billed on a monthly basis, and pay via bank transfer. Instant EFT is forthcoming for all customers.

Can I send to multiple addresses at the same time on one route?

We no longer charge you on a per kilometre basis, so this feature is no longer necessary. If price is your main concern, we suggest placing a Same Day order for every recipient address. We'll pick up in the morning, and deliver in the afternoon, guaranteed!

How will I know if a driver is on the way?

You will receive an automated text message informing you that a driver is inbound to your location, with the driver’s name, and mobile number.

Is there a minimum charge?

Nope! We don't charge per kilometre or minute. You just pay what you pay!

How long will this whole thing take?

Great question. That depends on which delivery service level you've chosen on order placement: On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

Your rates seem kind of expensive for a business. Why?

Short answer: they're not! How many parcels you send per month determines your pricing tier. Your pricing tier determines how much you pay per month. Customers with business accounts can enjoy rates as low as R25 per delivery.

Will you buy something from the shops for me?

Alas and alack, we won’t. But you can be sure that we’ll make a big noise about this if and when we do add this service to our bag of tricks.

Are your drivers presentable?

Our drivers undergo a vigorous vetting process prior to their onboarding, and spot checks thereafter. If you ever spot one of drivers in a less than awesome state of appearance, please let us know via [email protected]

What is the furthest distance I can send to?

We can pick up from and deliver to anywhere within our operational limits.

Are you insured?

Every WumDrop load is insured for up to R40,000 by default, at no extra cost to you.

What if I want to send something later?

Brilliant! Simply book the time slot that suits you best or if it does not show there tell us what time you’d like us to make the pick up in the “Additional details” field of the check out page. It always makes it super awesome if you sweeten the deal by contacting us through the chat icon below.

Do you deliver between cities?

Nope. We're focussed exclusively on making the last mile of delivery awesome within the same city.

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Built with and in Cape Town.