Pricing & FAQ
An information portal.

TierDistanceVehicle ClassPriceSLA

Super User

5 KMBikeR 55.20On Demand

Super User

5 KMBikeR 34.50Same Day

Super User

5 KMBikeR 55.20After Hours

Super User

5 KMCarR 69.00On Demand

Super User

5 KMCarR 48.30Same Day

Super User

5 KMCarR 69.00After Hours

Super User

5 KMTruckR 478.40On Demand

Super User

5 KMTruckR 310.50Same Day

Super User

5 KMTruckR 478.40After Hours

Super User

10 KMBikeR 62.10On Demand

Super User

10 KMBikeR 41.40Same Day

Super User

10 KMBikeR 62.10After Hours

Super User

10 KMCarR 82.80On Demand

Super User

10 KMCarR 55.20Same Day

Super User

10 KMCarR 82.80After Hours

Super User

10 KMTruckR 478.40On Demand

Super User

10 KMTruckR 310.50Same Day

Super User

10 KMTruckR 478.40After Hours

Super User

20 KMBikeR 123.05On Demand

Super User

20 KMBikeR 48.30Same Day

Super User

20 KMBikeR 123.05After Hours

Super User

20 KMCarR 164.45On Demand

Super User

20 KMCarR 82.80Same Day

Super User

20 KMCarR 164.45After Hours

Super User

20 KMTruckR 478.40On Demand

Super User

20 KMTruckR 310.50Same Day

Super User

20 KMTruckR 478.40After Hours

Super User

30 KMBikeR 205.85On Demand

Super User

30 KMBikeR 48.30Same Day

Super User

30 KMBikeR 205.85After Hours

Super User

30 KMCarR 273.70On Demand

Super User

30 KMCarR 123.05Same Day

Super User

30 KMCarR 273.70After Hours

Super User

30 KMTruckR 683.10On Demand

Super User

30 KMTruckR 534.75Same Day

Super User

30 KMTruckR 683.10After Hours

Super User

40 KMCarR 382.95On Demand

Super User

40 KMCarR 164.45Same Day

Super User

40 KMCarR 382.95After Hours

Super User

40 KMTruckR 683.10On Demand

Super User

40 KMTruckR 534.75Same Day

Super User

40 KMTruckR 683.10After Hours

Super User

50 KMCarR 492.20On Demand

Super User

50 KMCarR 205.85Same Day

Super User

50 KMCarR 492.20After Hours

Super User

50 KMTruckR 993.60On Demand

Super User

50 KMTruckR 845.25Same Day

Super User

50 KMTruckR 993.60After Hours

Super User

60 KMCarR 601.45On Demand

Super User

60 KMCarR 328.90Same Day

Super User

60 KMCarR 601.45After Hours

Super User

60 KMTruckR 993.60On Demand

Super User

60 KMTruckR 845.25Same Day

Super User

60 KMTruckR 993.60After Hours

Super User

70 KMTruckR 1366.20On Demand

Super User

70 KMTruckR 1117.80Same Day

Super User

70 KMTruckR 1366.20After Hours

Super User

80 KMTruckR 1552.50On Demand

Super User

80 KMTruckR 1242.00Same Day

Super User

80 KMTruckR 1552.50After Hours

Super User

100 KMTruckR 1863.00On Demand

Super User

100 KMTruckR 1366.20Same Day

Super User

100 KMTruckR 1863.00After Hours

Frequently Asked Questions

I saw your pricing. What the heck is a tier?

The number of parcels you send per month determines the pricing tier that you fall into. There are four tiers. Casual - 0 to 49 parcels sent per month. Occasional - 50 to 499 parcels sent per month. Regular - 500 - 2999 parcels sent per month. Super User - 3000 parcels sent per month. The more you send, the less you spend.

What are service levels?

A service level is the particular delivery type that you've chosen. There are three. 1) On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. 2) After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. 3) Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

What are your operating hours?

WumDrop operates between 07h00 and 18h00 every weekday. Enterprise clients enjoy custom operational hours.

Where do you operate?

WumDrop operates in Cape Town, Stellenbosch, Pretoria, Johannesburg and Durban. Our operational area is expanding all the time.

What's the biggest thing I can send as an individual?

That depends on which vehicle type you choose when you place your order. Vehicles available to you are: motorbikes, sedans, and 1 ton flatbed bakkies. Make sure to apply common sense, and if you're unsure if your parcel will fit in the vehicle you've chosen, ask for help in our live chat. API integrated customers can automate vehicle choice by passing volumetric data to WumDrop.

What if I can't find my address on Google Maps?

Google Maps is a great mapping service. However, it isn’t 100% accurate all of the time. If you can’t find your address, reach out to us by clicking on the speech bubble below, and we’ll trouble shoot the issue together.

Are your vehicles branded?

In the interests of security, our bikes, scooters, cars and trucks aren’t branded.

Do I have to have a credit card?

WumDrop orders and discounted bundle purchases must be paid for using a valid South African cheque or credit card, or a valid virtual card from a service provider like VC Pay. Enterprise clients are billed on a monthly basis, and pay via bank transfer. Instant EFT is forthcoming for all customers.

Can I send to multiple addresses at the same time on one route?

We no longer charge you on a per kilometre basis, so this feature is no longer necessary. If price is your main concern, we suggest placing a Same Day order for every recipient address. We'll pick up in the morning, and deliver in the afternoon, guaranteed!

How will I know if a driver is on the way?

You will receive an automated text message informing you that a driver is inbound to your location, with the driver’s name, and mobile number.

Is there a minimum charge?

Nope! We don't charge per kilometre or minute. You just pay what you pay!

How long will this whole thing take?

Great question. That depends on which delivery service level you've chosen on order placement: On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

Your rates seem kind of expensive for a business. Why?

Short answer: they're not! How many parcels you send per month determines your pricing tier. Your pricing tier determines how much you pay per month. Customers with business accounts can enjoy rates as low as R25 per delivery.

Will you buy something from the shops for me?

Alas and alack, we won’t. But you can be sure that we’ll make a big noise about this if and when we do add this service to our bag of tricks.

Are your drivers presentable?

Our drivers undergo a vigorous vetting process prior to their onboarding, and spot checks thereafter. If you ever spot one of drivers in a less than awesome state of appearance, please let us know via info@wumdrop.com.

What is the furthest distance I can send to?

We can pick up from and deliver to anywhere within our operational limits.

Are you insured?

Every WumDrop load is insured for up to R40,000 by default, at no extra cost to you.

What if I want to send something later?

Brilliant! Simply book the time slot that suits you best or if it does not show there tell us what time you’d like us to make the pick up in the “Additional details” field of the check out page. It always makes it super awesome if you sweeten the deal by contacting us through the chat icon below.

Do you deliver between cities?

Nope. We're focussed exclusively on making the last mile of delivery awesome within the same city.

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