Pricing & FAQ
An information portal.

TierDistanceVehicle ClassPriceSLA

Regular

5 KMBikeR 63.25On Demand

Regular

5 KMBikeR 39.54Same Day

Regular

5 KMBikeR 47.44After Hours

Regular

5 KMCarR 79.06On Demand

Regular

5 KMCarR 55.35Same Day

Regular

5 KMCarR 79.06After Hours

Regular

5 KMTruckR 553.44On Demand

Regular

5 KMTruckR 355.79Same Day

Regular

5 KMTruckR 395.31After Hours

Regular

10 KMBikeR 71.16On Demand

Regular

10 KMBikeR 47.44Same Day

Regular

10 KMBikeR 71.16After Hours

Regular

10 KMCarR 94.88On Demand

Regular

10 KMCarR 63.25Same Day

Regular

10 KMCarR 94.88After Hours

Regular

10 KMTruckR 553.44On Demand

Regular

10 KMTruckR 355.79Same Day

Regular

10 KMTruckR 395.31After Hours

Regular

20 KMBikeR 142.31On Demand

Regular

20 KMBikeR 55.35Same Day

Regular

20 KMBikeR 158.12After Hours

Regular

20 KMCarR 189.75On Demand

Regular

20 KMCarR 94.88Same Day

Regular

20 KMCarR 189.75After Hours

Regular

20 KMTruckR 553.44On Demand

Regular

20 KMTruckR 355.79Same Day

Regular

20 KMTruckR 395.31After Hours

Regular

30 KMBikeR 237.19On Demand

Regular

30 KMBikeR 55.35Same Day

Regular

30 KMBikeR 237.19After Hours

Regular

30 KMCarR 316.25On Demand

Regular

30 KMCarR 142.31Same Day

Regular

30 KMCarR 316.25After Hours

Regular

30 KMTruckR 553.44On Demand

Regular

30 KMTruckR 355.79Same Day

Regular

30 KMTruckR 395.31After Hours

Regular

40 KMCarR 442.75On Demand

Regular

40 KMCarR 189.75Same Day

Regular

40 KMCarR 442.75After Hours

Regular

40 KMTruckR 553.44On Demand

Regular

40 KMTruckR 355.79Same Day

Regular

40 KMTruckR 553.44After Hours

Regular

50 KMCarR 569.25On Demand

Regular

50 KMCarR 237.19Same Day

Regular

50 KMCarR 569.25After Hours

Regular

50 KMTruckR 711.56On Demand

Regular

50 KMTruckR 355.79Same Day

Regular

50 KMTruckR 711.56After Hours

Regular

60 KMCarR 695.75On Demand

Regular

60 KMCarR 379.50Same Day

Regular

60 KMCarR 695.75After Hours

Regular

60 KMTruckR 869.69On Demand

Regular

60 KMTruckR 419.04Same Day

Regular

60 KMTruckR 869.69After Hours

Regular

70 KMTruckR 1027.81On Demand

Regular

70 KMTruckR 419.04Same Day

Regular

70 KMTruckR 1027.81After Hours

Regular

80 KMTruckR 1185.94On Demand

Regular

80 KMTruckR 419.04Same Day

Regular

80 KMTruckR 1185.94After Hours

Regular

100 KMTruckR 1423.12On Demand

Regular

100 KMTruckR 419.04Same Day

Regular

100 KMTruckR 1423.12After Hours

Frequently Asked Questions

I saw your pricing. What the heck is a tier?

The number of parcels you send per month determines the pricing tier that you fall into. There are four tiers. Casual - 0 to 49 parcels sent per month. Occasional - 50 to 499 parcels sent per month. Regular - 500 - 2999 parcels sent per month. Super User - 3000 parcels sent per month. The more you send, the less you spend.

What are service levels?

A service level is the particular delivery type that you've chosen. There are three. 1) On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. 2) After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. 3) Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

What are your operating hours?

WumDrop operates between 07h00 and 18h00 every weekday. Enterprise clients enjoy custom operational hours.

Where do you operate?

WumDrop operates in Cape Town, Stellenbosch, Pretoria, Johannesburg and Durban. Our operational area is expanding all the time.

What's the biggest thing I can send as an individual?

That depends on which vehicle type you choose when you place your order. Vehicles available to you are: motorbikes, sedans, and 1 ton flatbed bakkies. Make sure to apply common sense, and if you're unsure if your parcel will fit in the vehicle you've chosen, ask for help in our live chat. API integrated customers can automate vehicle choice by passing volumetric data to WumDrop.

What if I can't find my address on Google Maps?

Google Maps is a great mapping service. However, it isn’t 100% accurate all of the time. If you can’t find your address, reach out to us by clicking on the speech bubble below, and we’ll trouble shoot the issue together.

Are your vehicles branded?

In the interests of security, our bikes, scooters, cars and trucks aren’t branded.

Do I have to have a credit card?

WumDrop orders and discounted bundle purchases must be paid for using a valid South African cheque or credit card, or a valid virtual card from a service provider like VC Pay. Enterprise clients are billed on a monthly basis, and pay via bank transfer. Instant EFT is forthcoming for all customers.

Can I send to multiple addresses at the same time on one route?

We no longer charge you on a per kilometre basis, so this feature is no longer necessary. If price is your main concern, we suggest placing a Same Day order for every recipient address. We'll pick up in the morning, and deliver in the afternoon, guaranteed!

How will I know if a driver is on the way?

You will receive an automated text message informing you that a driver is inbound to your location, with the driver’s name, and mobile number.

Is there a minimum charge?

Nope! We don't charge per kilometre or minute. You just pay what you pay!

How long will this whole thing take?

Great question. That depends on which delivery service level you've chosen on order placement: On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

Your rates seem kind of expensive for a business. Why?

Short answer: they're not! How many parcels you send per month determines your pricing tier. Your pricing tier determines how much you pay per month. Customers with business accounts can enjoy rates as low as R25 per delivery.

Will you buy something from the shops for me?

Alas and alack, we won’t. But you can be sure that we’ll make a big noise about this if and when we do add this service to our bag of tricks.

Are your drivers presentable?

Our drivers undergo a vigorous vetting process prior to their onboarding, and spot checks thereafter. If you ever spot one of drivers in a less than awesome state of appearance, please let us know via [email protected]

What is the furthest distance I can send to?

We can pick up from and deliver to anywhere within our operational limits.

Are you insured?

Every WumDrop load is insured for up to R40,000 by default, at no extra cost to you.

What if I want to send something later?

Brilliant! Simply book the time slot that suits you best or if it does not show there tell us what time you’d like us to make the pick up in the “Additional details” field of the check out page. It always makes it super awesome if you sweeten the deal by contacting us through the chat icon below.

Do you deliver between cities?

Nope. We're focussed exclusively on making the last mile of delivery awesome within the same city.

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