Pricing & FAQ
An information portal.

TierDistanceVehicle ClassPriceSLA

Casual

5 KMBikeR 69.58On Demand

Casual

5 KMBikeR 50.60Same Day

Casual

5 KMBikeR 56.92After Hours

Casual

5 KMCarR 82.22On Demand

Casual

5 KMCarR 58.19Same Day

Casual

5 KMCarR 82.22After Hours

Casual

5 KMTruckR 575.58On Demand

Casual

5 KMTruckR 316.25Same Day

Casual

5 KMTruckR 411.12After Hours

Casual

10 KMBikeR 139.15On Demand

Casual

10 KMBikeR 101.20Same Day

Casual

10 KMBikeR 113.85After Hours

Casual

10 KMCarR 151.80On Demand

Casual

10 KMCarR 113.85Same Day

Casual

10 KMCarR 126.50After Hours

Casual

10 KMTruckR 575.58On Demand

Casual

10 KMTruckR 316.25Same Day

Casual

10 KMTruckR 411.12After Hours

Casual

20 KMBikeR 278.30On Demand

Casual

20 KMBikeR 202.40Same Day

Casual

20 KMBikeR 227.70After Hours

Casual

20 KMCarR 303.60On Demand

Casual

20 KMCarR 227.70Same Day

Casual

20 KMCarR 253.00After Hours

Casual

20 KMTruckR 575.58On Demand

Casual

20 KMTruckR 316.25Same Day

Casual

20 KMTruckR 411.12After Hours

Casual

30 KMBikeR 417.45On Demand

Casual

30 KMBikeR 303.60Same Day

Casual

30 KMBikeR 341.55After Hours

Casual

30 KMCarR 455.40On Demand

Casual

30 KMCarR 341.55Same Day

Casual

30 KMCarR 379.50After Hours

Casual

30 KMTruckR 575.58On Demand

Casual

30 KMTruckR 455.40Same Day

Casual

30 KMTruckR 455.40After Hours

Casual

40 KMCarR 607.20On Demand

Casual

40 KMCarR 455.40Same Day

Casual

40 KMCarR 506.00After Hours

Casual

40 KMTruckR 607.20On Demand

Casual

40 KMTruckR 607.20Same Day

Casual

40 KMTruckR 607.20After Hours

Casual

50 KMCarR 759.00On Demand

Casual

50 KMCarR 569.25Same Day

Casual

50 KMCarR 632.50After Hours

Casual

50 KMTruckR 759.00On Demand

Casual

50 KMTruckR 759.00Same Day

Casual

50 KMTruckR 759.00After Hours

Casual

60 KMCarR 910.80On Demand

Casual

60 KMCarR 683.10Same Day

Casual

60 KMCarR 759.00After Hours

Casual

60 KMTruckR 910.80On Demand

Casual

60 KMTruckR 910.80Same Day

Casual

60 KMTruckR 910.80After Hours

Casual

70 KMTruckR 1062.60On Demand

Casual

70 KMTruckR 1062.60Same Day

Casual

70 KMTruckR 1062.60After Hours

Casual

80 KMTruckR 1214.40On Demand

Casual

80 KMTruckR 1214.40Same Day

Casual

80 KMTruckR 1214.40After Hours

Casual

100 KMTruckR 1518.00On Demand

Casual

100 KMTruckR 1518.00Same Day

Casual

100 KMTruckR 1518.00After Hours

Frequently Asked Questions

I saw your pricing. What the heck is a tier?

The number of parcels you send per month determines the pricing tier that you fall into. There are four tiers. Casual - 0 to 49 parcels sent per month. Occasional - 50 to 499 parcels sent per month. Regular - 500 - 2999 parcels sent per month. Super User - 3000 parcels sent per month. The more you send, the less you spend.

What are service levels?

A service level is the particular delivery type that you've chosen. There are three. 1) On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. 2) After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. 3) Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

What are your operating hours?

WumDrop operates between 07h00 and 18h00 every weekday. Enterprise clients enjoy custom operational hours.

Where do you operate?

WumDrop operates in Cape Town, Stellenbosch, Pretoria, Johannesburg and Durban. Our operational area is expanding all the time.

What's the biggest thing I can send as an individual?

That depends on which vehicle type you choose when you place your order. Vehicles available to you are: motorbikes, sedans, and 1 ton flatbed bakkies. Make sure to apply common sense, and if you're unsure if your parcel will fit in the vehicle you've chosen, ask for help in our live chat. API integrated customers can automate vehicle choice by passing volumetric data to WumDrop.

What if I can't find my address on Google Maps?

Google Maps is a great mapping service. However, it isn’t 100% accurate all of the time. If you can’t find your address, reach out to us by clicking on the speech bubble below, and we’ll trouble shoot the issue together.

Are your vehicles branded?

In the interests of security, our bikes, scooters, cars and trucks aren’t branded.

Do I have to have a credit card?

WumDrop orders and discounted bundle purchases must be paid for using a valid South African cheque or credit card, or a valid virtual card from a service provider like VC Pay. Enterprise clients are billed on a monthly basis, and pay via bank transfer. Instant EFT is forthcoming for all customers.

Can I send to multiple addresses at the same time on one route?

We no longer charge you on a per kilometre basis, so this feature is no longer necessary. If price is your main concern, we suggest placing a Same Day order for every recipient address. We'll pick up in the morning, and deliver in the afternoon, guaranteed!

How will I know if a driver is on the way?

You will receive an automated text message informing you that a driver is inbound to your location, with the driver’s name, and mobile number.

Is there a minimum charge?

Nope! We don't charge per kilometre or minute. You just pay what you pay!

How long will this whole thing take?

Great question. That depends on which delivery service level you've chosen on order placement: On demand: We'll pick up in the 30 minute time slot you give us, and drop off within 120 minutes after pick up. After hours: We'll pick up in the 30 minute time slot you give us, and deliver between 18h00 and 21h00. Same day: We'll pick up in the morning, and drop off before 17h00 on the same day. Our average delivery time is 39 minutes.

Your rates seem kind of expensive for a business. Why?

Short answer: they're not! How many parcels you send per month determines your pricing tier. Your pricing tier determines how much you pay per month. Customers with business accounts can enjoy rates as low as R25 per delivery.

Will you buy something from the shops for me?

Alas and alack, we won’t. But you can be sure that we’ll make a big noise about this if and when we do add this service to our bag of tricks.

Are your drivers presentable?

Our drivers undergo a vigorous vetting process prior to their onboarding, and spot checks thereafter. If you ever spot one of drivers in a less than awesome state of appearance, please let us know via [email protected]

What is the furthest distance I can send to?

We can pick up from and deliver to anywhere within our operational limits.

Are you insured?

Every WumDrop load is insured for up to R40,000 by default, at no extra cost to you.

What if I want to send something later?

Brilliant! Simply book the time slot that suits you best or if it does not show there tell us what time you’d like us to make the pick up in the “Additional details” field of the check out page. It always makes it super awesome if you sweeten the deal by contacting us through the chat icon below.

Do you deliver between cities?

Nope. We're focussed exclusively on making the last mile of delivery awesome within the same city.

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Built with and in Cape Town.